We have provided the answers to questions that users most frequently ask of Thomson Reuters' Checkpoint Technical Support services team. If you cannot locate an answer to a question you may have regarding any feature of Checkpoint, please call Technical Support at 1-800-431-9025, prompt 3.
Need help with using Search Connectors? See Search Connectors.
Q. Every time I perform a search, I get the same result. What is the problem?
A. This can be the result of your browser's cache not being clear. To clear your cache locally in Internet Explorer, go to Internet Options/Temporary Internet Files/Delete Files. A window appears concerning subscription content. Click OK. To clear your cache locally in Netscape, from the Edit menu, select Preferences, then Advanced, then Cache. Then click Clear Memory Cache and Clear Disk Cache.
Q. How does Citation Search differ from Keyword Search and under what circumstances would I use the Citation Search?
A. The Keyword Search screen accommodates keyword searching and often yields results that are broad enough to require a certain amount of browsing. Citation Search, on the other hand, allows you to use pre-designed templates to search for a specific type of information by topic, industry, department, publication source, primary source material, agency documents, or other identifiers peculiar to the source you are searching. Citation Search results are often narrower than results retrieved from the Keyword Search screen because the parameters of the Citation Search are configured to retrieve documents that contain unique information.
Q. Search results display in both a List (Source and Document) format and a Table of Contents format. What are the advantages to browsing in each format?
A. Your decision to browse search results from
a list or table of contents format will depend upon your personal preference.
The Source List shows search results in terms of the number of documents
found for each source you searched. From the Source List, you can access
the Document List, which contains links to all the documents within a
particular source that matched your search terms. Both lists present detailed
information concerning your search that is not visible on the Table of
Contents. However, the Table of Contents format provides a better idea
of the context in which your search results documents are located, letting
you trace the source of a document in a way not available from the List
screens. Both formats basically offer different views of the same information.
Q. Sometimes my search results are copious; sometimes they are meager. How can I execute searches so that they yield just enough of the documents that I really need?
A. You may be using keywords that are either too broad or too narrow. Reframe the terms of your search. Stay away from commonly used words such as tax or deduction. Because they occur so frequently, they may not get you any closer to finding answers. Similarly, keywords that are too specific may fail to give you access to documents that may be of use to you. You may want to refine your search by using search connectors.
Consider also who wrote the materials you seek. Many sources containing official source material use legal language that makes keyword searching more challenging. You may, in this case, consider using Citation Search.
Q. What are the benefits to using Scheduled Search feature and how do I use it?
A. Checkpoint incorporates the Scheduled Search feature to enable you to receive the benefit of automatic updates of your most frequently executed searches.
To schedule a search to run, you must first save it. On the top toolbar, click History. Select the search you want to save from the Search History table by clicking Save. In the Naming Option section, either give the search a unique name, or select a prior search to replace the current search. Be aware that the latter option will overwrite the previously named search. In the Scheduling Option section, select the radio button beside a search frequency (for example, weekly or monthly) and choose a day of the week or month that you want the search to run.
You may also schedule a search run for a previously saved search. From the top toolbar of any screen, click My Folders. Choose a search to schedule and, in the Search Name column, click Schedule to access the Save Search screen. In Scheduling Options, select the search frequency, the day for the search to run, and the time.
After you have entered your scheduling information, it is important to click Save at the bottom of the Save Search screen. If you do not click Save, the search will not run. The results of a scheduled search are indicated in the Saved/Scheduling Information column of the My Folders screen.
Q. How can I speed up my search?
A. To speed up your search, check the speed of your Internet connection, traffic on the web, and network if applicable, the speed of your modem if you are using a dial-up connection, and the settings and version of your browser. For further details on this issue, contact Technical Support.
Another way to speed up your search is to reduce the number of sources being searched.